Contact information

We're a small, focused team and we read every message ourselves. If you have a question about a product, an issue with a download, a wholesale or licensing enquiry, or anything else, get in touch.

How to Reach Us

For all enquiries: support@carnikit.com

Response time: We aim to reply to every email within two working days. During busy launch periods or holidays, this may extend to three or four. If you haven't heard back after four working days, please check your spam folder, then resend.

What to Include

To help us help you faster, please include:

• Order number (for any purchase-related question)
• The email address you used at checkout
• A clear description of the issue or question

Screenshots are welcome and often speed things up.

What We Can Help With

• Missing or non-working download links
• Problems opening or printing a file
• Choosing between products
• Wholesale, bulk, or coaching-licence enquiries
• Press, partnerships, and collaboration requests
• General feedback — we read all of it

What We Can't Help With

We are unable to provide personalised medical, nutritional, or dietary advice. Our products are educational; they are not a substitute for professional consultation. Please speak to a qualified healthcare professional for advice tailored to your individual circumstances.

Company Details

Carnikit is a trading name of Earnovex Ltd, a company registered in England and Wales.

Company number: 16382842 Registered office: 124 City Road, London, EC1V 2NX